When shopping for items sold by third-party sellers on Amazon, it’s not uncommon to have questions about product details, customization options, or the shipping process.
Regardless of what your query or concern is, establishing direct communication with the seller can get you an answer or resolution quickly. Fortunately, Amazon offers multiple ways for users to get in touch with sellers before and after purchasing products.
1. Contact a Seller Through Amazon’s Product Listing Page
If you are purchasing an item from a third-party seller onAmazon, you’ll need to check theSold bysection, which you’ll find below theBuy nowbutton on the right of the product listing page. Then, follow these steps:
2. Contact a Seller Through Amazon’s Orders Page
If you’ve alreadypurchased a product on Amazon, you may get in touch with the seller for post-purchase support using theOrderspage. Here’s what you need to do:
3. Follow Up With a Seller via Amazon’s Message Center
If you’ve already established communication with the seller and want tofollow up on your query, you can use Amazon’sMessage Center. Here’s what to do:
What to Include in Your Message to an Amazon Seller
When you contact an Amazon seller, be sure to include the following details in your message for a quick resolution:
It’s best not to include anypersonal information, including your contact number, email address, physical address, or credit card number, in your messages.
Once you submit a question or report an issue to a seller, they will typically reply to your message within 48 hours. However, if the seller is experiencing a high volume of messages, expect a delay in the response time.
Contacting Amazon’s Customer Service
If you have an issue with a product and need to have your concern resolved before the return or replacement window closes, you can try escalating to Amazon’s customer service.
Likewise, if you purchased a product from a third-party seller on Amazon but have yet to receive it and haven’t heard back from the seller, your best bet is to contact Amazon’s customer service about the missing package.
