The Galaxy Z Flip 5 is Samsung’s latest flip phone. If you encounter problems or switch to anotherfoldable Android phone, you’ll perform a factory reset. Performing a factory reset restores your Z Flip 5 to the state it was in when it arrived in the box, wiping your personal data and installed apps in the process.
We walk you through how to safely perform a factory reset, including how to back up and restore your data before and after the reset. We also show you how to factory reset your phone remotely. If you plan to reset your Z Flip 5 before getting rid of it,consider all the optionsfor selling, trading in, donating, or recycling a used phone.
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What happens when you factory reset your Samsung Galaxy Z Flip 5?
A factory reset removes all the changes you made to your Z Flip 5 since turning it on for the first time. Information removed includes (but is not limited to):
The settings you changed also reset to default, and any visual changes you made (for example, home screen layout, wallpapers, or lock screen changes) are removed.
How to prepare your Galaxy Z Flip 5 for a factory reset
Back up all your data before factory resetting your Galaxy Z Flip 5. We have a detailed guide on safelybacking up your Galaxy phone, but we run through the basic steps here.
The easiest way to back up your Galaxy Z Flip 5 is through Samsung Cloud. Samsung Cloud can back up and restore your:
Locally stored documents, photos, and data from non-Samsung apps (the apps can be reinstalled automatically from a backup) are not backed up. Samsung Cloud is also exclusive to Samsung devices, so if you’re switching to a non-Samsung phone, read our detailed guide linked above for alternative methods.
How to back up your Galaxy Z Flip 5 with Samsung Cloud
When each item shows a checkmark, the backup is complete, and you’re ready to factory reset your Z Flip 5.
How to restore a backup from Samsung Cloud
During the first-time setup process after a factory reset, your Galaxy Z Flip 5 asks if you want to restore a backup from the cloud. If you miss or skip this step, you can restore the data from theSettingsapp.
How to factory reset your Galaxy Z Flip 5
You’ll need different credentials depending on how you perform a factory reset. However, have this information on hand just in case:
Factory reset from the phone
If you have your phone on hand, this is the easiest way to factory reset your phone.
Your Galaxy Z Flip 5 shows the device setup screen when the factory reset is complete.
Factory reset remotely with Find My Device or SmartThings Find
If you lose your device, wipe your data remotely using the Find My Device app or Samsung’s SmartThings Find app.
Find My Device
Find My Device is available as an Android app, but it’s accessible from any device with a browser. You only need your Google account credentials.
SmartThings Find
SmartThings Find is Samsung’s version of Find My Device. You only need your Samsung account credentials.
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Factory reset your Z Flip 5 in any situation
Performing a factory reset on your Z Flip 5 can resolve various software problems and prepare it for trading in or recycling. If problems persist, contact Samsung support to resolve your issue.
If you send in your Samsung Galaxy Z Flip 5 for repair,turn on Maintenance Mode. This prevents anyone from accessing your personal data while allowing a technician to resolve issues that wouldn’t be possible with a factory reset device.
